General account issues and questions.
Frequently Asked Questions
- Authentication Failed (password issues)
- Can I have a free trial?
- How do I confirm my internet traffic is going via the VPN?
- How many devices can I use my account on at once?
- How many locations? How many VPN servers?
- How to Fix DNS Leak on Linux?
- How to Fix DNS Leak on Windows/Mac OS X?
- How to verify the downloaded files with md5
- I lost my password or need to reset my password
- I lost my username
- IPv6: VPN is connected but sometimes my real location is revealed
- Netflix not working
- Port Forwarding: Do you support it?
- Sending email with smtp/esmtp is not working
- Should I connect with OpenVPN, L2TP/IPsec or PPTP?
- Stop your IP being exposed when the VPN disconnects
- What is a VPN? Why should I use a VPN?
- What logs do you have?
- What Protocol/Encryption Should I Use?
- What speeds will I get on the VPN?
- When does my access to blackVPN server(s) expire?
- Why does our logo have a raised fist?